Shipping and receiving your antique wood is simple. After your order is placed, and we receive the initial deposit, we will begin processing or sawing your reclaimed wood order.
Several days before your order is ready to ship we will make sure your schedule is in line with ours. Once the mutually agreed upon ship date arrives, we will take final payment in whatever form was chosen and ship via a common carrier such as Yellow Freight or Estes Transport.
Once the order is loaded on the truck, it will be assigned a tracking number. We will email this number along with the telephone number for you to make final arrangements to receive the order.
Our flooring is stacked and tightly bound with nylon straps into bundles. These bundles are then securely banded with steel straps to wood skids which are loaded into box trailers for transport. Please inform the freight company if a smaller truck will be requred to deliver the products. They will need room to arrive, unload, turn around and leave without damaging anything in the process. If you would like the order shipped to a residence, we can arrange for the delivery truck to have a lift gate for easy unloading.
Once ready to unload, the driver is only responsible for getting your order to the back of his truck. It is your responsibility to unload your flooring and move it safely into the site. While, the driver is most often a big help in the process, we cannot guarantee his assistance.
Please immediately inspect your order. If an obvious discrepancy in quantity is detected or there is visible damage to the flooring, please mark your findings on the delivery ticket before signing it and giving it back to the driver. If, in your assessment, the damage by the carrier is so significant that a successful installation may be jeopardized, please call us immediately as we may want you to refuse the shipment.